FAQs: Questions & answers to zentrada

click here for TradeSafe-FAQs

Which possibilities does the free zentrada Membership provide?

How does the order processing with zentrada and TradeSafe work?

Which additional services provides the PREMIUM Membership or FreeD! ?

Do I have to pay commissions?

Who is able to become a member in the zentrada.network?

How do I find the best offers on the fastest way?

What advantages do I have from the zentrada email info services?

Which security do I have when I order through zentrada & TradeSafe?

Is my money safe at TradeSafe?

What do I have to do if I have problems with my delivery?

How does the TradeSafe order processing work?

Why is it not possible to order in one step at zentrada?

How do I get my money back in the case of subsequent discounts?

How can I reorder most efficiently?

How does it work when I buy from foreign suppliers?

How do I communicate with foreign suppliers?

How can I buy abroad VAT-free?

How can I offer and sell products through zentrada?

Where do I update my access data?

Which possibilities does the free zentrada Membership provide?

The zentrada.network is a free, internet-based wholesale network which enables also smaller independent dealers to search for europe’s leading suppliers, to compare prices and to purchase interesting products for resale through the TradeSafe ordering procedure without risks and the knowledge of foreign languages.

The zentrada.Team with offices and staff in 7 european countries is available for free by phone and mail during the normal business hours and provides you with informations about the order process or helps with any questions and problems.

To be able to offer the best possible prices, the zentrada.network is funded by low transaction fees for suppliers and also by low membership fees for the highly-used PREMIUM Membership, which offers additional services, information and features.

NEW since June 2015 - FreeD! is the delivery flatrate for purchasing without shipping costs at all participating and accordingly indicated suppliers. Depending on your current membership status FreeD! is bookable with the PREMIUM-Pro membership or seperately. back

How does the order processing with zentrada and TradeSafe work?

TradeSafe is the free order transaction service for buyers in the zentrada.network which the parent company of the zentrada.network GmbH & Co KG - the Schimmel Media Verlag GmbH & Co KG - carries out. With your zentrada Membership you are automatically enabled for the TradeSafe processing.

The TradeSafe principle was developed for the needs of the international wholesale and offers a 100% security for commercial transactions of all sizes throughout europe.



TradeSafe guarantees you the greatest possible satisfaction and safety with the TradeSafe ordering procedure.

• - You collect products into your shopping cart and request electronically a quotation from the supplier. Then you order the products on the basis of this binding offer including all costs and delivery conditions.
• - You pay the order value to TradeSafe which commits the delivery clearance to the supplier after receiving the money. The supplier receives his money after your delivery confirmation or a reasonable time.
• - The suppliers are obliged to offer their best prices
  
• - With the TradeSafe-Procedure we guarantee you not only a 100% Buyer protection and our service in wholesale purchase through zentrada, but also the best product price, in relation to the order quantity, of the supplier at the time of purchase, subtracted all promotional, customer and special discounts.
  (Discounts for existing customers excluded in individual cases)
  In the case that a supplier offers you a better price parallel to TradeSafe, please report a problem and TradeSafe arranges for a refund.

Which additional services provides the PREMIUM Membership or FreeD! ?

Depending on your current membership status additional services, functions and cash-value benefits are available via a chargeable upgrade.
Within MyZentrada and possible search results you will find the current recommendations and proposals with extended information and upgrade options.
Basically, you can use the full advantages of zentrada.networks optimally only as part of a chargeable membership, which is relatively favorable, because of the great number of our members.
You can cancel this membership any time for the end of the respective period. After that you can use zentrada furthermore in a limited free version.

back

Do I have to pay commissions?

No - the use of zentrada in purchasing and processing via the TradeSafe service with buyer protection is for buyers commission-free and with the Basic Membership also free of other charges. Fees will only be charged for credit card payments. zentrada is funded by advertising, PREMIUM Membership fees and to a small extent also through success fees for suppliers. These are low and the suppliers in the zentrada.network are obliged to offer always the best price also with processing via TradeSafe.


back

Who is able to become a member in the zentrada.network?

How do I find the best offers on the fastest way?

What advantages do I have from the zentrada email info services?

The development of services and product offers in the zentrada.network is extremely fast. Each day thousand of product offers are updated or newly listed and the best offers are also sold out very fast.

Through the zentrada information services you are automatically and timely informed about the most important offers and and topics for you. In zentrada you can setup "alerts", for example about suppliers, brands or keywords, and then you will automatically receive information about their new product offers via email. In this way you will not miss any offers and will be always informed. In the information services setup function in MyZentrada, all services can be configured individually or disabled. Please ensure that your email address is always reachable. As soon as we can't deliver several mails to your email address it will be automatically disabled until we reactivate it manually.

Which security do I have when I order through zentrada & TradeSafe?

TradeSafe is the Purchasing Management Service in the zentrada.network and was developed specifically for the needs of the wholesale purchase on the Internet throughout europe. The order and payment processing TradeSafe secures your money and guarantees you to get what you have ordered.

In the case of incorrect product description, shipping damage, incorrect or missing goods, late delivery or no delivery you have to report your problem in the TradeSafe process, what causes that the payment to the supplier will be stopped and a zentrada/TradeSafe employee takes care to find a solution. The unique TradeSafe processing service is preferred by suppliers and buyers and provides risk-free business without the knowledge of different languages, special terms and conditions reservations of suppliers and different country laws.

back

Is my money safe at TradeSafe?

TradeSafe handles the payment for single transactions in trust within the order processing with your business accommodation request, corresponding TradeSafe Terms and Conditions and processes.

To increase security, TradeSafe is operated by the zentrada parent company, the Schimmel Media Verlag GmbH & Co KG. This company has a liability capital of 500,000 euros and is successfully operating in the market for many years.

Your money is held via TradeSafe in an "owning company" without any major business risks and therefore, in addition to the enhanced personal liability in trust of the owners, is also best possible protected against business risks, often far better than at the supplier.

back

What do I have to do if I have problems with my delivery?

If your order doesn't arrive within 10 business days after you have received the shipping confirmation or the delivered products don't comply with the orderd ones, please immediatly report a problem at the corresponding link in your TradeSafe-order processing.

The payment and accounting of your order will be stopped and an employee of TradeSafe will contact you to discuss the problem and the possible solutions.

back

How does the TradeSafe order processing work?

The wholesale order processing is different from the consumer shopping and is best possible reflected in the unique TradeSafe-order.

• - Collect your products in the supplier´s shopping carts in the zentrada Shops and Salesrooms
• - Start a non-binding inquiry to the supplier in your TradeSafe-Shopping Cart Management, where you can also add questions or price expectations in the chat function if you want.
• - The supplier creates a binding quotation for you with the available products, delivery time, shipping costs and VAT treatment (for example after auditing the VAT (UID) number)
• - You will be informed via e-mail, then you check the quotation, order it via TradeSafe and pay the transaction amount to zentrada/TradeSafe by bank transfer, credit card, etc ... TradeSafe commits the delivery order to the supplier and secures your money until you confirm the delivery.
• - After you have received the shipping confirmation you have 10 working days to confirm the delivery or to report a problem in the TradeSafe order management. If you don't perform one of these two actions, the transaction will be automatically settled. You should receive the invoice of the supplier for the goodss with the delivery.
• - In the case of a problem, it is strictly necessary that you report it in time via the problem link in the system. The accounting will be stopped and we will contact you to find a solution.

Why is it not possible to order in one step at zentrada?

Wholesale orders are usually more extensive and more complicated and can't be compared to the processing of private shopping. To enable a satisfactory processing, it is important to clarify all questions before ordering.

From our experience available quantities, delivery dates, shipping costs and if so applicable volume discounts and VAT treatment (for international orders) can only be clarified with a current inquiry and an individual quotation. Only on this way the ordered items are exactly defined and we can guarantee satisfaction in the context of TradeSafe.

back

How do I get my money back in the case of subsequent discounts?

In the case that you get granted a discount subsequently, for example due to missing quantities, TradeSafe would like to refund you this balances as soon as possible.

If you haven't done it in advance, you will be asked to enter your bank account in "MyZentrada – MyZentrada-Account" in SEPA format with IBAN and BIC number. The credit balances were transferred several times a week. The bank account will be used exclusively for refunds.

How can I reorder most efficiently?

Normally you sell the ordered products fast and want to reorder them quickly and easily, also when you ordered them at different suppliers.

Through zentrada and TradeSafe you can use in many places former requests, quotations and deliveries, put from these the still available products in your shopping cart, add new products and start a new order request.

• - On the TradeSafe order processing site you can find the details of former requests, quotations and orders, and a search function with which you can search within them for products or keywords.
• - In the MyZentrada buyers cockpit is a everlasting list of all previously ordered and still available products from all suppliers.
• - In the buyers cockpit you can also directly access your suppliers and see the list of the products, you ordered there, so you can easily add these and additonal products to the shopping cart for the order processing.
• - In the Shops and Salesrooms of your suppliers, you can find a link to your individual reorder list with all the ordered and still available products.

How does it work when I buy from foreign suppliers?

zentrada provides you the access to interesting suppliers throughout europe and with TradeSafe an easy and riskless order processing. The TradeSafe order process is the same as the domestic for you and the zentrada team is available to you to answer your questions. The supplier receives all communication automatically in its marketplace language and will be supported in the case of problems by our respective country office. For chat messages please use your native language. It will be automatically translated for the supplier.

Important: Please store your VAT-ID (UID) number in your account data to ensure that you can purchase in Europe with VAT exemption.

back

How do I communicate with foreign suppliers?

The TradeSafe processes automatically takes place in the language of the respective business partners. You can translate your chat messages with the questions and answers by pushing the translation button.

In the case of questions about products and the special handling of large orders, please contact the domestic team of zentrada/TradeSafe by phone. It will assist you in cooperation with our foreign offices..

back

How can I buy abroad VAT-free?

In europe the valid VAT-ID number of your company is enough to avoid foreign VAT payments and the difficult ways of refunding them.

You get the VAT-ID number from your local tax office. Please enter the VAT-ID number and your matching official company name and address in your zentrada account data and billing adress data and check, in the case of quotations from foreign suppliers, if they have made the quotation without VAT.

back

How can I offer and sell products through zentrada?

Find out more about this topic in "Sell" at the bottom of the zentrada website or contact our suppliers support representatives. They will advise you about your best options to sell products and to place advertisements in the zentrada.network.

back

Where do I update my access data?

back